FAQs

How does a network license work?

Network licensing operates on a Local Area Network (LAN), Wide Area Network (WAN), or other Cloud Based Servers as permitted in the order placed by StructurePoint. Licenses are hosted on a local or virtual server as issued by StruturePoint. The software programs are installed on each client computer that needs to run the software.

Network licensing provided by StructurePoint is flexible and can accommodate specific client needs ranging from one office to a wide range of office sites located worldwide. For more information about the operation of network licenses, please contact us at info@StructurePoint.org or 1-847-966-4357.

What operating systems is supported?

Client Computer: The StructurePoint Software Suite is fully compatible with most Windows operating systems.

Server Computer: The Sentinel License Manager program is compatible on any Windows Server operating system from 2003 and beyond.

Does StructurePoint software run on Mac/OSX/Apple?

StructurePoint software is designed specifically for the Windows operating system and operates using various windows components.

To run the software on a Mac/Apple computer, you will need an open-source application that allows a Windows application to run on other platforms such as Mac OS. If you have access to a Windows OS, you can install it in a virtual environment on your Apple computer. Apple comes with a built-in virtual environment support through Bootcamp. You can load either Windows or Mac OSX during boot up. You can also look into VirtualBox, Wine, or Parallels which will allow you to run Mac OSX and Windows concurrently.

For more information about running StructurePoint software on a MacOS, please contact us at info@StructurePoint.org or 1-847-966-4357.

I need a commuter license for a staff member. What should I do?

There are several options to support remote staff in a digital work environment. We may utilize your exiting license manager to checkout a license or provide a separate license for temporary use. Please call our office at 1-847-966-4357 to identify a suitable options or email us at info@StructurePoint.org.

How can I manage commuter licensing?

Commuter Licensing can be managed in a way that allows an end user the ability to check out a network license for use on their computer when not connected to the network. When a commuter license is checked out, it will remove a seat on the network server or pool, and a temporary standalone license is created on the computer.

Please refer to Chapter 4 of the Setup and Licensing Guide for more information on commuter licensing.

Is redundant licensing supported?

Yes. Redundant licensing is available, and is a feature of the Sentinel License Manager. Please refer to Chapter 5 of the Setup and Licensing Guide for more information on redundant network licensing.

What should I do if my STRUCTUREPOINT software on the client computer cannot find any available license on the network?

Please consult Chapter 2 of the Setup and Licensing Guide, and review the steps for setting up the network license and configuring the client workstations. You should also check to see if your license is current. If the issue persists, please contact us at info@StructurePoint.org or 1-847-966-4357.

I have multiple license servers. How can I configure my client so that it rolls over to the next server if a server is down?

Using the network license instructions provided in our quick start guide, you can use multiple servers in your configuration of the client workstation by editing the lshost.txt file located in the installation directory of the program. Each line in the text file should read a server hostname or IP Address. For additional support, please contact us at info@StructurePoint.org or 1-847-966-4357.

I have the server name in the lshost.txt on client computer, but the client cannot find the server. What should I do?

Please consult Chapter 2 of the Setup and Licensing Guide, and review the steps for setting up the network license and configuring the client workstations. You should also check to see if your license is current. If the issue persists, please contact us at info@StructurePoint.org or 1-847-966-4357.

Is there any support for Citrix thin client?

Network licensing is compatible with Citrix thin clients. Thin clients can check out a network license from a local license server, similar to a PC. For more information about this topic, please contact us at info@StructurePoint.org or 1-847-966-4357.

What is a network license manager?

The SentinelLM License Manager is a system service that runs on a server, and handles requests from client PCs requesting a network license on the same subnet. The license manager reads and decrypts license keys from an initialization file. The license manager grants or denies permission for a licensed application to run based on the number of license tokens available for a particular application.

The Sentinel License Manager download is provided with the purchase of a network license. You can also download the license manager from Section 7.11 of our Setup and Licensing Guide.

What platform is recommended for a license server?

We recommend any Windows Server later than 2003. For more detailed system requirements, please refer to Section 1.2 of our Setup and Licensing Guide.

How can I add more licenses to the existing licenses on my server?

License codes are cumulative. After receiving the new network license code, you can add the new license code in the same manner that the initial license code was added. Refer to Section 2.2 of our Setup and Licensing Guide for instructions on how to add network licenses to your license manager.

What happens to the license token if an application crashes?

If the application or machine crashes for any reason, please allow a few minutes for the license to be returned to the license pool on the server. If the issue persists, please contact us at info@StructurePoint.org or 1-847-966-4357.

What should I do if I get error #17 while installing a license through the Client Activator?

Please refer to Section 7.1 of our Setup and Licensing Guide for information on licensing error messages.

Why hasn't my license been released after exiting the program?

Please allow a few minutes for the license to be checked back into the server. If the license is still checked out after the program is closed, please open the task manager (Ctrl+Alt+Del) and make sure to end the StructurePoint program process by selecting ''end task''.

I get a "Clock Tampering Detected" message when I try to run the evaluation version. What should I do?

If the 15-day evaluation version detects any clock tampering activity, it permanently disables itself. Contact us at licensing@StructurePoint.org for a trial license code.

What happens when I have another Sentinel License Manager installed from a different vendor?

StructurePoint network licenses are compatible with all Sentinel License Manager versions, but requires the sentinel utilities (wlmadmin.exe, wechoid.exe) to work.

It is always recommended to use the latest version of Sentinel License Manager that is available from any software vendor. StructurePoint software uses the Sentinel Utilities that should be installed alongside the Sentinel License Manager. The utilities include the wechoid.exe program, which is used to obtain a locking code from the server, and the wlmadmin.exe program, which is used to add network licenses to the Sentinel License Manager. When adding a network license to any version of Sentinel License Manager, always add the code to the server and its file.

For additional support please email at info@StructurePoint.org or call us at 1-847-966-4357.